This section of our website outlines our company policies in relation to the products and services we deliver. It's important you understand your rights and responsibilities outlined in the documents below. A written copy of these documents is available upon request.
Refund Policy
A refund is available when purchasing any
tangible item from us in accordance with your statutory rights. In
addition we also provide a 14 day "satisfaction guarantee".
This includes a right to return any item within 14 days provided it is in its original condition at the time of delivery.
Non tangible items, including:
- Wi-Fi Zones Vouchers
- Broadband Internet Service
- Telephone Services
- BlueWave SMS Credit
Are NOT covered by this satisfaction guarantee. However
should
any service purchased fail to meet the minimum specifications under which it was sold, a full refund will be issued.
Nothing within the policy affects your statutory rights to claim a refund for any product or service delivered or supplied by BlueWave Communications Ltd.
  We operate the Islands largest fixed wireless network, covering over 3000 square miles of land and sea. We also operate the only independent off-island interconnection.[ MORE] |
